Within its system Suntech makes the integrated Billing and CRM systems available, allowing the telecommunications operators to boost their operating profit by quick launch of new products and services, increasing customer satisfaction and loyalty, and cutting the operating costs.

The system’s outstanding features allow the telecommunications operators dealing with any market segment to devise their own solution, adjusted to their present and future needs. The system that offers widest possibilities is the complete solution, of course, that is the Billing and CRM, which handles the whole process of acquiring, billing and retaining customers. We recommend this product to newly-established operators or to the ones that resolve to launch completely new services and processes. Such approach allows any department within the operator’s structure to access the integrated information and to make savings by way of eliminating the integration of separate systems.

As regards the incumbent operators that employ several IT systems to support their activity, they may make them complete by adding some chosen and easily-integrable modules designed by Suntech in the fields like Billing and CRM. In the two cases we aim at providing the operators with tools to build, market and sell modern products.

Suntech’s solution stands out thanks to its flexibility (the operator’s staff themselves may carry out product configuration and the information model development), standard service of all customer groups and products and the possibility of further development by adding fully integrated products for network inventory, as well as network planning, and easy integration with OSS.

The use of Internet tools allows remote service of the operator’s staff and sales representatives, as well as self-service form of contact for the clients, and cooperation with other e-economy firms.

More information: anyservice_billing.pdf (1137 KB)