Business Process Management
Suntech Business Process Management (BPM), a comprehensive system enabling process management, was designed for telecommunications service providers. The system is based on Internet acces and allows, among others:
- process description and automation in the business, operational and technical fields
- intergation of automated and manual processes
- easy re-definition of processes and test of various options
- process modification without having to make changes in systems and applications
- business processes definition by "drag-and-drop" operations
- message exchange and data synchronization between any kinds of systems
Telecom service providers using Suntech's Business Process Management:
- increase their sales - as a result of fulfillment process automation
- reduce their operating costs - thanks to smooth and error-free service activation
- improve their customer service - by immediate access to data from all relevant sources
- increase their profitability - the system enables quick location and solution of the fault causes
- avoid delays in investment and modernisation, and the resulting unnecessary costs
- streamline and better coordinate regular network maintenance and service
